E-mail Mail Merge with Windows 7 & Office 2010

I have a customer that is trying to send out multiple e-mails with Microsoft Word 2010. He has an Excel spreadsheet with names and e-mail addresses and Outlook that connects to his Exchange Server. He can do the merge and send out text e-mails, but he can't send out HTML messages. He needs to send them out in HTML format because the formatting looks awful in text format. I have researched and found that there was a Microsoft patch for this problem and he tried to install it but it will not install, it says that he doesn't need it. He has Windows 7 Pro, 64-bit and Microsoft Office Pro plus 2010. I have tried it with my Windows XP and Office 2003 and it works perfectly. Does anyone know of a fix for this?

 

Thanks Arie, but the opposite is happening here. My customer can't send out HTML merged e-mails, plain text ones only.

 

Arie,

I'll get him to try it.

Thanks.

 

Arie,

I had him try to install the patch again and he re-downloaded it and when he tried to install, it said said the this patch wasn't for his computer.

Nat

 

Thank you Arie, I will have my customer contact Microsoft's support with your link and let you know what happens.

 

Arie,

My customer went to the link that you supplied and and got to a point to where they said that he couldn't get support from Microsoft. I suggested that he get his company to update his Microsoft Office from the 2010 version to the new 2013 and maybe it would work better with his Windows 7.